Terms

Terms and Conditions

Last updated: 25 September 2026

About us

Steph Your Stylist is operated by Stephanie Ertam, a sole trader, of Unit Da2 Sutherland House, 43 Sutherland Road, London, England, E17 6BU. Contact us at hello@stephyourstylist.com.

These terms apply when you buy a service from this website. Please read them before you order.

Our services

We offer digital personal styling services. What each one includes is set out on its own page and on the comparison page. Services are delivered digitally – by written guide, digital palette and, where stated, video call. Nothing we offer is an in-person appointment unless we have agreed that separately in writing.

Our recommendations are advice, not instructions. Shopping decisions, and what you spend, remain entirely yours.

Places and availability

We take a limited number of clients each month so that every piece of work gets proper attention. Once a service shows as full, you can join the waitlist and we will contact you when places open.

Ordering and payment

Your order is accepted when we send you an order confirmation. Payment is taken in full at the time of ordering. Prices are shown in pounds sterling and include all taxes. We are not VAT registered, so no VAT is charged.

What we need from you

After ordering you will receive a link to a style questionnaire. We cannot begin until it is returned, along with any photographs the service requires.

Please allow one to three weeks from receiving your completed questionnaire for delivery of your guide, or three to four weeks for the Personal Styling Package – Enhanced, where live sessions are arranged around your availability. If we are waiting on information from you, that time does not count.

If we have not heard from you within three months of your order, we may treat the order as complete without a refund – though we will always email you first.

Live sessions

The Personal Styling Package – Enhanced includes two live sessions by video call: a 60-minute wardrobe edit and a 30-minute try-on and fit review. Times are arranged with you by email.

So that your service can be completed, your wardrobe edit must be booked within two weeks of us receiving your completed questionnaire, and all sessions must be used within three months of your order.

You may move a booked session by giving us at least 48 hours’ notice, up to twice per session. If you cancel with less than 48 hours’ notice, or are not available at the agreed time, we will rearrange the first occasion as a goodwill exception. After that, the session is treated as delivered and is not refunded or replaced.

Nothing in this section affects your legal rights, including the right to cancel set out below.

Your right to cancel

Because you are buying at a distance, you normally have 14 days from the date of your order to change your mind and receive a full refund.

This is important: if you ask us to begin within those 14 days – which is what returning your questionnaire means – you are asking for the service to start early. If we have fully delivered the service within that period, you lose the right to cancel. If we have started but not finished, you can still cancel and we will refund you, less a reasonable amount for the work already done.

If you would rather keep your full 14 days, simply hold on to your questionnaire until they have passed.

To cancel, email hello@stephyourstylist.com. Refunds are made to your original payment method within 14 days.

If something is wrong

We will carry out our services with reasonable care and skill, as the Consumer Rights Act 2015 requires. If something we have delivered is not as described, tell us within a reasonable time and we will put it right or refund you.

Style is personal, and we cannot promise you will love every recommendation. Not liking a suggestion is not the same as the service being faulty.

Your guide is for you

Everything we produce for you – your palette, guides, lookbooks and plans – remains our intellectual property and is licensed to you for your own personal use. Please do not share, publish or resell it.

Our liability

We do not exclude liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Otherwise our liability to you is limited to the amount you paid for the service. We are not liable for money you choose to spend on clothing, or for losses that were not foreseeable.

Changes

We may update these terms. The version that applies to your order is the one published when you ordered.

Law

These terms are governed by the law of England and Wales, and disputes fall to the courts of England and Wales. Nothing here affects your statutory rights as a consumer.